客户服务主管 Customer Service Supervisor, China market

职位描述

Job Summary Customer Service Supervisor has the responsibility of managing and assisting Customer Service Coordinators with daily matters that arise, while focusing on standardization, efficiency and quality of customer service. Handle customer inquiries, orders, complaints, questions, and concerns. Maintain standard sales process and monitors sales process compliance. It’s a role supporting all division business in China. Main assignments, responsibilities and authorities Customer Service Supervisor should be able to fulfill various duties and responsibilities, typical responsibilities and tasks are listed below: • Lead the customer service team, to develop and implement plans to maintain and continuously improve the quality of customer service for all division business. • Act as the process owner of key customer process, e.g order handling, customer information management, establish, maintain, improve and follow up the implementation of the processes. • Actively taking care of customer inquiries, orders, questions, and concerns, Ensures the daily customer routines are in order, e.g all invoicing, forecast and required reports • Support sales manager to establish standard sales process, check and monitor the efficiency and compliance of the execution, make sure process is followed and policies are not violated. • Lead and support Customer Service Coordinators, develop their capabilities and skills with respect to issues related to customers, communication with Production, Information Technology, Quality, and Logistics. • Ensure good communication with other stakeholders, e,g production, logistics, finance • Represent China market in corporate projects related to customer service-related topics, systems • Maintains a safe working environment for themselves and others. • Actively exhibits leadership capabilities in all aspects of their work.Displays conscious awareness of what is required to ensure a sustainable Höganäs and maintain Höganäs value. Knowledge, capabilities and motivation • Bachelor’s degree in business, Logistics, Accounting, or related field with a 5+ years of related work experience are required. • Customer service and Logistics work experience in automotive industry is preferred. • Enjoy working in multi-culture and diversified global team. Excellent interpersonal, communication, organizational, and problem-solving skills. • Computer proficiency with Microsoft Office. Physical demands and working environment Office environment, request travel occasionally. Communication/Interface Frequent communication with sales, operation, marketing and other functions within division and global cooperate function. External communication with customers mainly. Some communication with subcontractors and suppliers. Other

任职要求

• 学历要求：本科
• 经验要求：5-7年经验
• 工作性质：全职